Shipping POLICY
Last updated: September 8, 2026
At RAW PROOF, we offer both physical merchandise and digital products.
Physical merchandise is produced on demand and shipped through our third-party fulfillment partners. Digital products are delivered electronically and do not require physical shipping.
1. PHYSICAL MERCHANDISE
Our physical merchandise, including apparel and accessories, is produced on demand after an order is placed.
This allows us to produce products specifically for each customer rather than maintaining traditional inventory.
Orders may be fulfilled from different production facilities depending on the product, destination, availability, and fulfillment requirements.
2. ORDER PROCESSING
Orders generally require a processing and production period before they are handed to the shipping carrier.
Estimated processing time: 2–5 business days.
Processing times are estimates and may vary during periods of high order volume, holidays, or circumstances outside our reasonable control.
3. SHIPPING & DELIVERY
After your order has been produced, it will be handed over to the applicable shipping carrier.
Shipping times vary depending on the product, fulfillment location, shipping method, and destination.
Typical international shipping may take approximately 5–20 business days after fulfillment, while some destinations may require additional time. In certain cases, total delivery time may take up to 30 business days.
Please note that these are estimated delivery times, not guaranteed delivery dates.
Production and fulfillment generally take an additional 2–5 business days before an order is shipped.
Delivery times may be affected by customs processing, carrier delays, holidays, weather, remote destinations, or other circumstances outside our control.
The most accurate estimated delivery information available for your specific order will be shown at checkout when available.
4. SHIPPING COSTS
Shipping costs are calculated based on the products in your order, destination, and available shipping method.
The applicable shipping cost will be displayed during checkout before you complete your purchase.
If free shipping is offered for a particular product, promotion, or destination, the applicable offer will be displayed at checkout.
5. TRACKING
When tracking is available, a tracking number will be provided once your order has been shipped.
Tracking information may take some time to become active after the carrier receives the package.
Customers are responsible for monitoring their tracking information and ensuring that someone is available to receive the package when necessary.
6. INTERNATIONAL SHIPPING
We may ship physical merchandise to supported international destinations.
International orders may be subject to:
- Customs duties
- Import taxes
- VAT
- Brokerage fees
- Other charges imposed by the destination country
Unless explicitly stated otherwise at checkout, these charges are not included in the product or shipping price and may be the responsibility of the customer.
Customs requirements and charges vary by country and are outside our control.
7. SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an incorrect or incomplete address causes a package to be returned, additional shipping costs may apply if a replacement shipment is requested.
If you notice an address error after placing your order, contact us as soon as possible.
We cannot guarantee that an address can be changed once an order has entered production or shipping.
8. LOST, DAMAGED, OR DELAYED PACKAGES
If your package appears to be lost, significantly delayed, or arrives damaged, please contact us at:
Please include your order number and, when applicable, photographs of the damaged package or product.
We will investigate the issue with the applicable fulfillment provider or shipping carrier and determine the appropriate resolution.
9. DIGITAL PRODUCTS
Digital products do not require physical shipping.
After a digital purchase is successfully completed, a download link may be provided through the confirmation page and/or sent to the email address provided at checkout.
Digital delivery is generally immediate, although technical delays may occasionally occur.
If you do not receive your download link, please check your Spam, Junk, or Promotions folder.
If the download is still unavailable, contact:
10. SHIPPING POLICY & ESTIMATES
All shipping times published on our website are estimates unless explicitly stated otherwise.
Shipping information shown at checkout should be considered the most current estimate for your specific order.
We do not guarantee delivery by a specific date unless a specific delivery guarantee is expressly stated.
11. CONTACT
For questions regarding shipping, delivery, tracking, or your order:
RAW PROOF / TRANQUIL FAMILY LLC
Email: control@rawproofmusic.com
Address:
5830 E 2nd St, Ste 7000 #26034
Casper, Wyoming 82609
United States
RAW PROOF — NO HYPE. JUST PROOF. 🧱🔥