Return & Refund Policy

PHYSICAL PRODUCTS & MERCHANDISE

Our physical products are made to order specifically for each customer. Because of this, we generally do not accept returns or exchanges for buyer's remorse, incorrect size, incorrect color, or a change of mind.

Please carefully review the product description, size guide, and selected options before placing your order.

1. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us and we will work to resolve the issue.

Depending on the circumstances, we may provide:

A replacement at no additional cost
A refund
Another appropriate resolution

We may request clear photos of the product and the issue to investigate the order with our fulfillment partner.

2. WRONG SIZE OR COLOR

Because our physical products are made to order, we generally do not accept returns or exchanges when a customer selects the wrong size or color.

Please use the size guide provided on each product page before ordering.

3. CHANGE OF MIND

We generally do not accept returns or refunds simply because a customer changes their mind after placing or receiving an order.

4. WRONG SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply if a replacement shipment is requested.

If you notice an address error, contact us as soon as possible. We cannot guarantee that an address can be changed once production or shipping has begun.

5. LOST PACKAGES

If your order appears to have been lost in transit, contact us so we can investigate the shipment and determine the appropriate resolution.

6. HOW TO REPORT A PROBLEM

If there is a problem with your physical order, please contact us as soon as possible after receiving it.

Please include:

Your order number
A description of the problem
Clear photos of the product and the issue, when applicable

DIGITAL ASSETS & RAW DATA

At RAW PROOF, we also deliver digital assets that may be available for immediate download upon purchase.

Due to the nature of digital media, once a digital file has been accessed, downloaded, or delivered, the purchase is generally considered final and non-returnable.

1. REFUND TERMS

Final Sale: Digital sales, including Albums, Tracks, Master Kits, and other downloadable digital assets, are generally final.
Non-Returnable: Digital files cannot be physically returned once they have been delivered or accessed.

2. TECHNICAL ISSUES

We stand behind the structural integrity of our digital files.

If you experience a technical problem:

Broken Links: If your download link is inactive or expires prematurely, contact control@rawproofmusic.com with your order number.
Corrupt Files: If a ZIP file, audio track, or other digital asset is corrupted, we will investigate the issue and, where appropriate, provide a replacement download link.

3. DUPLICATE ORDERS

If you accidentally purchase the same digital product twice within 24 hours, contact us at control@rawproofmusic.com.

We will review the transaction and download records. If the duplicate purchase has not been accessed or downloaded, a refund may be considered at our discretion.

REFUNDS

If a refund is approved, it will generally be issued to the original payment method used for the purchase.

Processing times may vary depending on your bank, card issuer, or payment provider.

EU & OTHER MANDATORY CONSUMER RIGHTS

Nothing in this policy is intended to limit or exclude any consumer rights that cannot legally be excluded under applicable law.

If you are located in the European Union or another jurisdiction with mandatory consumer protection laws, applicable statutory rights regarding refunds, defective products, cancellations, returns, or legal guarantees will continue to apply where required by law.

Certain legal exceptions may apply to made-to-order or personalized physical products and to digital content once performance has begun, depending on the applicable law.