Privacy Policy

PRIVACY POLICY

Last updated: September 8, 2026

1. GENERAL OVERVIEW

This Privacy Policy describes how RAW PROOF, operated by TRANQUIL FAMILY LLC, collects, uses, stores, and shares personal information when you visit or make a purchase from rawproofmusic.com.

By using our website, you acknowledge the practices described in this Privacy Policy.

2. PERSONAL INFORMATION WE COLLECT

When you visit our website, place an order, create an account, contact us, or otherwise interact with our services, we may collect certain information, including:

Name
Email address
Billing address
Shipping address
Phone number
Order and purchase information
Information you provide when contacting customer support
Technical information such as IP address, browser type, device information, and website activity

For physical merchandise, shipping information may be shared with our fulfillment and shipping partners as necessary to manufacture and deliver your order.

For digital products, information may be used to provide and manage your digital downloads.

We do not store your full credit card or other complete payment-card information on our own systems. Payment information is processed through third-party payment providers and is handled according to their respective privacy and security policies.

3. HOW WE USE YOUR INFORMATION

We may use the information we collect to:

Process and fulfill orders
Deliver physical merchandise
Provide digital downloads and digital assets
Send order confirmations and updates
Provide customer support
Process payments
Prevent fraud and unauthorized transactions
Maintain and improve our website
Understand how visitors use our website
Comply with applicable legal and regulatory requirements

We do not sell your personal information simply for the purpose of selling it to third parties.

4. SHARING YOUR INFORMATION

We may share personal information with trusted service providers when necessary to operate our business and provide our products and services.

These may include:

Shopify and related ecommerce services
Payment processors
Print and fulfillment providers
Shipping and delivery providers
Digital delivery providers
Website, analytics, security, and technology providers
Professional or legal advisors when necessary
Government authorities when required by law

These service providers may process information only as necessary to provide their services or fulfill legal obligations.

5. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to:

Keep the website functioning properly
Remember preferences
Understand website traffic and usage
Improve website performance
Support marketing and advertising activities

Third-party services used on our website may also use cookies or similar technologies according to their own privacy policies.

You can control or disable certain cookies through your browser settings. Disabling cookies may affect some website functionality.

6. DATA RETENTION

We retain personal information for as long as reasonably necessary to:

Fulfill orders and provide our services
Maintain business and transaction records
Resolve disputes
Prevent fraud
Comply with legal, tax, accounting, and regulatory obligations

You may request deletion of your personal information where applicable under relevant law.

7. YOUR PRIVACY RIGHTS

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Request information about how your data is collected and used
Object to or restrict certain processing activities
Request a copy of certain personal information

These rights may be subject to applicable legal exceptions and limitations.

To exercise applicable privacy rights, contact us using the information below.

8. INTERNATIONAL DATA TRANSFERS

Because RAW PROOF is operated by a company based in the United States and uses third-party service providers, your personal information may be processed or stored in countries other than the country in which you live.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

9. CHILDREN'S PRIVACY

Our website and services are not directed toward children under the age required by applicable law to provide consent to the processing of personal information.

We do not knowingly collect personal information from children in violation of applicable privacy laws.

If you believe that a child has provided us with personal information inappropriately, please contact us.

10. DATA SECURITY

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

11. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or applicable laws.

When we make changes, we will update the "Last updated" date at the top of this policy.

13. GOVERNING LAW

This Privacy Policy is operated by TRANQUIL FAMILY LLC, a Wyoming, USA company.

To the extent permitted by applicable law, this Privacy Policy is governed by the laws of the State of Wyoming, USA, without limiting any mandatory privacy or consumer rights that may apply to you based on your location.